Is your workforce both productive and effective?

Effectiveness and productivity improvement are important because an employee can effectively execute his job duties. But if a job description isn’t tightly aligned to our expectations, we may not consider an employee to be productive. The word effective is defined as “producing a desired result, or ready for service or action.” If our employees produce work that is aligned with expectations and strategy, and they do it in a timely and efficient manner, then we have built a key component to ensure the success of our company.

Some tips that can make our workforce Productive and Effective are :

  1. Increase team contact –
    Optimize the amount of time we invest in our employees through the use of leading edge workforce management technology. This way we have been able to increase significantly the amount of time we spend with individuals in the team. This ensures a very positive environment in which our people understand their role in the success of our business.
  2. Make your metrics work for you –
      Knowing your own people is crucial; you have so much information about your own people, you should use this information as key lever to success. How do you do this? Profile both: what makes people likely to succeed and what makes them likely to fail – and who bucks this trend and what is different about their approach. It isn’t one size fits all but it is about creating the conditions where exceptional performance is most likely to happen.
  3. Introduce a motivation scheme –
         Motivation schemes that offer staff incentives, improves engagement and raises performance. They provide a focus for activity and generate interest, resulting in a good atmosphere and a productive workforce. Improved staff performance supports the attainment of business targets and objectives. This positive impact translates through the bottom line, generating a good return on investment for the company.
  4. Learn to be flexible –
       In my experience, the challenge is rarely about personal productivity. More frequently it concerns processes not delivering the right type of work to the right people and being flexible and open-minded to necessary adaptations and alterations.
  5. Facilitate 360-degree feedback –  
       Criticism is a tough pill to swallow for anyone, but a formal program where you solicit feedback – good and bad – from leads/managers/colleagues will only make them, and your operation, better. Ask them for their honest, feedback without fear of repercussion and act on it. Collecting the feedback is one thing, but failing to act on it can often do more harm than good.
  6. Allow employees to take ownership of their duties and goals –
       When you allow employees to take ownership, you provide with them a valuable opportunity to learn how to manage their own success. Open communication and team work are essential. When the team knows how they fit into the overall purpose and they also know how their peers contribute to the purpose, then they are more connected and committed to the company’s success.

This article is culled from software testing guide